Terms of service

Terms of Service

Effective Date: July 10, 2026

Welcome to SlumberOrtho. These Terms of Service ("Terms") govern your access to and use of the SlumberOrtho website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

Acceptance of Terms

By using the SlumberOrtho website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to follow all applicable laws and regulations while using our website.

Products and Services

SlumberOrtho offers orthopedic sleep products designed to improve comfort and sleep quality.

We strive to display accurate product descriptions, specifications, colors, and images. However, slight variations may occur due to lighting, screen settings, photography, or manufacturing updates.

Availability of products is subject to stock.

Orders and Acceptance

After you place an order, you will receive an order confirmation acknowledging receipt of your request.

Acceptance of your order occurs only after:

  • Payment has been successfully verified (for prepaid orders), and

  • Your order has been processed for dispatch.

SlumberOrtho reserves the right to refuse or cancel any order in cases including, but not limited to:

  • Incorrect pricing

  • Product unavailability

  • Suspected fraudulent activity

  • Incomplete customer information

  • Violation of these Terms

Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR).

Applicable taxes and shipping charges (if any) will be displayed during checkout before payment.

We accept payment through secure payment gateways that support multiple payment methods, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (where available)

SlumberOrtho does not store your card details or banking credentials.

Shipping and Delivery

Shipping timelines are provided on our Shipping Policy page.

Estimated delivery dates are provided for convenience and may vary due to courier operations, weather conditions, holidays, or other circumstances beyond our control.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may request eligible returns within the policy period, provided the product is unused, clean, undamaged, and returned in its original packaging.

Customer Responsibilities

When using our website, you agree to:

  • Provide accurate contact and delivery information.

  • Maintain the confidentiality of your account information (if applicable).

  • Use the website only for lawful purposes.

  • Not misuse, copy, or interfere with the website or its services.

Intellectual Property

All content available on the SlumberOrtho website, including but not limited to:

  • Logo

  • Brand name

  • Product images

  • Graphics

  • Website design

  • Product descriptions

  • Text

  • Icons

  • Videos

is the property of SlumberOrtho or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

Product Information Disclaimer

Our orthopedic pillows are designed to improve sleeping comfort and provide ergonomic support.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

If you suffer from a serious medical condition or chronic pain, please consult a qualified healthcare professional before using any orthopedic product.

Limitation of Liability

To the maximum extent permitted by law, SlumberOrtho shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Business interruption

  • Delayed deliveries caused by third-party logistics providers

  • Technical interruptions beyond our reasonable control

Our total liability shall not exceed the amount paid for the purchased product.

Third-Party Services

Our website may integrate third-party services such as:

  • Payment gateways

  • Courier partners

  • Analytics tools

  • Marketing platforms

These services operate under their own terms and privacy policies.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Website Availability

We strive to keep the SlumberOrtho website available at all times.

However, we may temporarily suspend or restrict access due to:

  • Website maintenance

  • Technical upgrades

  • Security improvements

  • Unexpected system issues

We are not liable for temporary interruptions.

Changes to These Terms

SlumberOrtho reserves the right to update or modify these Terms of Service at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchases made through SlumberOrtho shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

Contact Us

If you have any questions regarding these Terms of Service, please contact us.

SlumberOrtho

📍 Registered Address
671, Gali No. 1, Ganga Sahay Colony,
Mandoli, Delhi – 110093, India

📞 Customer Support
+91 7982633998

📧 Email
slumberortho@gmail.com

Frequently Asked Questions

Are these Terms applicable to every purchase?

Yes. Every order placed on the SlumberOrtho website is governed by these Terms of Service.

Can SlumberOrtho cancel an order?

Yes. Orders may be cancelled if there is suspected fraud, pricing errors, product unavailability, or incomplete customer information.

Which law governs these Terms?

These Terms are governed by the laws of India, and any legal disputes will be handled by the courts in Delhi.

Where can I find information about shipping, returns, and privacy?

Please refer to our Shipping Policy, Return & Refund Policy, and Privacy Policy pages for complete details.

SlumberOrtho is committed to providing high-quality orthopedic pillows, transparent policies, secure online shopping, and reliable customer support. By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.